Privacy Policy

Last updated: 25 August 2026

Who we are

Oxford Handy Guys ("we", "us", "our") is the data controller responsible for your personal data. This policy explains how we collect, use and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. You can contact us at info [at] oxfordhandyguys.co.uk or +44 7742675529.

Information we collect

When you use our enquiry form or contact us directly, we may collect:

• Your name, email address and phone number
• Your property location or service area
• Details of the project or work you'd like a quote for
• Photos you choose to upload of your project

How we use your information

We use your information solely to respond to your enquiry, provide a quote, and deliver the services you request. We do not sell or share your personal data with third parties for marketing purposes.

Legal basis for processing

We process your data based on your consent (given when you submit our contact form) and, where applicable, to take steps prior to entering into a contract with you for our services.

Data retention

We keep enquiry and project data for as long as reasonably necessary to respond to you and, where a job proceeds, for our business and accounting records. You can ask us to delete your data at any time, subject to any legal retention requirements.

Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data
• Restrict or object to how we process your data
• Request a copy of your data in a portable format
• Withdraw consent at any time

To exercise any of these rights, email us at info [at] oxfordhandyguys.co.uk. If you're not satisfied with how we've handled your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

We use two types of cookies:

• Necessary cookies — required for the site to work. These are always active and can't be switched off.
• Analytics cookies — Google Analytics (GA4), which helps us understand how visitors use the site. These are only set if you give consent.

You're asked for your preference the first time you visit, and you can change your choice at any time using the "Cookie Settings" link in the footer.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date.